Last updated on 03.02.2022
Thank you for your purchase with MiMask. We strive to ship all orders in the shortest time possible and offer you the best shipment conditions we can find on the market. Please see below for more information on shipments.
We want you to get your order delivered as soon as possible. Therefore we dispatch daily from our warehouses. Orders for customers located in Germany are shipped from our German warehouse that operates Monday to Friday except holidays in Baden-Baden (Germany). Orders for customers located in all other countries are shipped from our Spanish warehouse that operates Monday to Friday except holidays in Alcalá de Henares (Spain). We assure dispatch of all new orders received by 14:00 CET on the same day.
Wherever possible, we try to offer more than one option for shipment. This varies by country.
For shipments from Germany, we use DPD, which usually delivers in 24-48h nationwide.
For shipments from Spain we offer an economical, no frills shipment type with the Spanish post (Correos), to all countries Correos serves. Correos has weight restrictions for shipments to some countries. Please read the carrier conditions here for
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Correos hands over shipments to your local post in the countries they serve. Beware that the tracking link you will receive does not update once Correos has handed over the shipment to your national carrier. Should you not receive your package timely, we recommend you enquire with your local post office. Also beware that should Correos or your national carrier loose your package, they do not refund or locate your shipment. We understand this is frustrating for you, as it is for us.
To avoid the inconveniences with Correos, we offer shipment with UPS in almost all countries. UPS offers international tracking and status updates, and tends to deliver significantly faster than Correos, especially outside of Spain. Shipment costs vary a lot with UPS. Destinations that UPS can reach by truck are sometimes cheaper and faster than with Correos, so check out the shipment conditions. Please read UPS’ carrier conditions here.
When shipping your order, we automatically forward the data you have provided during your checkout process to the Carrier of your choice. Carries generally need name and surname, a complete address, a valid national mobile phone number of the country of destination and an email address. It is your responsibility to provide complete and correct data, so that your order can be delivered without delays or issues by the carriers. Should you fail to provide this complete and correct data, you will be responsible for any resulting delays or costs. Should you want us to ship your package again, you will have to bear the costs for this.
From experience we can only recommend you check your shipment data thoroughly before confirming your order, especially regarding mobile phone numbers and postal codes. Also make sure your email address is correct, as you will receive not only your order confirmation, but also tracking information and updates regarding your shipment. Also, should we need to contact you. due to an issue with your order, we will do so through the email address you provided.
CHANGES IN CARRIER RATES
Carrier rates and conditions change every once in a while, and we have to adapt to those changes. You can find costs and shipment times at all times updated in the check out flow on our website.
Carriers have different policies on how many delivery attempts they make and what happens if they are not successful. Please be available to receive packages or offer an alternative recipient (doorman or concierge, neighbor, nearby shop etc). You can also reach out to carriers to change delivery schedules in some cases.
CUSTOMS, DUTIES AND TAXES
MiMask is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
MiMask is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We also recommend you take pictures of the damaged package, ideally when the carrier hands them over.
We try to get you the best rates for shipments with Correos or UPS wherever you are in the world. Since our products are generally light, carriers tend to charge us by volume instead of weight. On some products we offer package/volume discounts, based on some pack sizes that offer an ideal combination of shipment dimensions and costs. We recommend you check them out.
For orders over a certain amount, in some countries we offer free shipment with the cheapest carrier available, generally Correos. Should you have experienced delivery issues with Correos or your national carrier, we recommend you upgrade to another shipment option wherever available.
If you have any questions concerning shipment, please contact us at firstname.lastname@example.org.